Custom and Personalised Product Returns Policy
Returns Policy for Personalized and Custom Products
Please note that personalized or custom-made products cannot be returned unless they arrive damaged, faulty, or if we have sent the wrong item. Our goal is to ensure you are fully satisfied, so please follow the steps below if you encounter any issues:
14 Days Return
Steps for Returns or Refunds
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Check Your Product: Upon receiving your order, carefully inspect it for any signs of damage, faults, or mistakes in the personalization.
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Contact Us: If you notice any issues, please reach out to us within 14 days of delivery. Use the form here to contact us
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Provide Information: Be sure to include the following:
- Your order number or proof of purchase
- Full name and Address
- Clear photos of the damage, fault, or incorrect item
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Replacement or Refund: After reviewing your case, we will arrange a replacement or refund if applicable. We will cover return shipping costs for any faulty, damaged, or incorrect items.
- Non-Refundable Costs: Please note that original shipping costs are non-refundable if a replacement is accepted.
For all other products, our standard returns policy applies.